Building Trust: How Understanding Users Can Lead to Inclusive and Equitable Library Services Interviews with students of color

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Rebecca Donald


In the fall of 2020 interviews were conducted with students of color at Trinity International University. The goal was to better understand the experiences students of color have had with the library, how the library can be more welcoming, and ways that librarians can work toward anti-racism. This paper reports key themes from the interviews. It also describes the lessons learned about having these discussions and provides suggestions for other librarians wishing to connect more with their students of color. Engaging in intentional conversations with students of color can help librarians build relationships with students and gain valuable insights into how the library can better serve students.

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